At Versaska… The Customer Always Comes First
 
We are committed to providing our customers with an exceptional shopping experience, from the moment an order is placed, through fast processing and delivery, to attentive and professional after-sales service.
 
Because we believe that the true capital of Versaska is customer satisfaction, we are pleased to share the most important information and frequently asked questions regarding our return and exchange policies, ensuring a clear and reliable shopping experience.
 
Return Conditions
 
 
 
Customers may request a return within 24 hours of receiving the product.
 
 
 
The product must be in its original condition, unused, and packaged in its original packaging with all accessories.
 
 
 
Returns will not be accepted if the product has been used or the original packaging has been removed.
 
 
 
 
Receiving the Shipment
 
 
 
Receiving the shipment from the courier or delivery agent is considered as confirmation by the customer that the order is correct and the products are in good condition.
 
 
 
In case of any shortage, damage, or discrepancy, Versaska must be notified on the same day of receipt, with supporting evidence.
 
 
 
 
Shipping Costs
 
 
 
The customer is responsible for all shipping costs related to the return, unless the error is on the part of the store or the shipping company.
 
 
 
 
Exchange
 
 
 
Exchanges are subject to the same conditions as returns mentioned above.
 
 
 
If the customer wishes to exchange a product, it will be coordinated with customer service based on product availability.
 
 
 
 
Refund Procedure
 
 
 
Refunds will be issued using the same payment method used for the original purchase (bank transfer / credit card / Mada card).
 
 
 
Bank refunds typically take 7 to 14 business days, depending on banking procedures.
 
 
 
 
We always ensure that our customers’ rights are protected, and we strive to provide a comfortable and reliable shopping experience with Versaska.